Reputation management refers to the influencing and controlling of an individual’s or group’s reputation through effective, positive online reviews. No longer just a public relations term, with companies having heavy presences on the internet and social media, along with reputation management companies, search results have emerged as a core part of a company’s or group’s reputation.
Why Online Reviews Matter
When customers are looking for a new product or service, 97% of them search online. 93% of customers read online reviews, while 85% of consumers trust online reviews as much as they trust a personal recommendation from a friend or family member.
Below is an actual example. This is for roofing companies, so imagine you have hail damage from a recent storm and do a search for “roofing companies Minneapolis”. The results are below. Of these listings, which one would you choose to checkout first? There may be more than one good option, but if you were to choose only one to explore further, which one would you choose?
If you chose Roofing Company D, then you were similar to most people. Why is that? Most people will look first at overall review score, and second at the total number of reviews. So, in our example, Company B had a average score of 5 stars. But, they only had 2 reviews. That could have been their mom and dad.
Company D not only had nearly 3 times as many reviews as the next highest reviewed company, but they had nearly a perfect rating of 4.8 stars. This tells consumers that many people have chosen Company D, and almost all of them gave them a perfect score when leaving a review.
How DOJO Can Help:
After our initial review, DOJO will generate a report to see how your company currently is doing with online reviews. We will aggregate the scores, show a list of review sites we think would benefit your business, and then show you how many reviews you have on each of those sites with your current score on those sites.
We then use tools to make procuring new reviews quick and easy! We set you and your site up to start collecting reviews from existing and past customers. We will set up a means to collect negative experiences and provide those to your customer service team to respond to in a way that best fits your company. We collect the positive reviews across the review sites your customers are already using.
In the first month or two we will increase the number of reviews your company has dramatically, increasing your site traffic and new leads through positive reviews.
And because we know that 77% of consumers only look at recent reviews we can continue to manage this process for your each month for a low monthly fee.
If you want to learn more about how Online Reviews can help increase sales and help your business, give us a shout!